Savantly Analytics provides powerful analytics and reporting dashboards for franchise owners. We are committed to delivering high-quality services and support to meet your unique business needs. This document outlines the development and support options available to our valued customers.

By partnering with Franchise Operators, we can reduce the cost for individual Franchise owners and provide additional insights using anonymized data aggregated across the brand.

Eliminate the "build vs buy" debate in your organization by leveraging our existing platform to customize for your business needs. Your organization requires no software development experience - we provide the architects and engineers.

Core Dashboards and Data Authorization

• All franchise owners have access to a core set of dashboards.
• Data is filtered based on authorization provided by the franchise operator, ensuring you only see the information relevant to your franchise.

Enhancement Budget and Subscription Pricing

• Our subscription pricing is designed to be affordable for franchise owners.
• We allocate an enhancement budget that grows with the number of subscriptions.
• More subscriptions mean a larger enhancement pool budget, allowing us to continuously improve the platform.

Feature Enhancement Requests

• Franchise owners can request enhancements directly within the application, which may include new integrations, reports/dashboards or features and capabilities.
• Enhancements are displayed in the application for all users to view.
• Users can vote for their preferred enhancements.
• The highest voted features are prioritized and developed first.

Franchise Operator Contribution

• The franchise operator has the option to contribute an additional monthly budget for enhancements, further accelerating platform improvements.

Bug Fixes and Production Support

• Your subscription fee covers bug fixes and production support.
• You can request support during business hours directly in the application via chat.
• Alternatively, you can send an email to support@savantly.net.

Support Ticket Handling

• When you contact us for support, a support ticket is opened in our system.
• Our dedicated support agents will respond to your ticket within 24 hours, or sooner with a custom support plan.
• For security-related issues or production impacts, we address them immediately to minimize disruptions to your business.

Support Contact Information

• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM CST
• Chat Support: Accessible directly in the application during business hours.
• Email Support: Send your inquiries or support requests to support@savantly.net.

Getting the Most Out of Savantly Analytics

We want you to maximize the benefits of Savantly Analytics. Here are some tips to ensure a great experience:

1. Stay Engaged: Participate in the enhancement request process by suggesting improvements and voting for features you'd like to see.
2. Use Support Resources: If you encounter issues or need assistance, don't hesitate to reach out to our support team. We're here to help!
3. Collaborate with Franchise Operator: Coordinate with the franchise operator to ensure your  aligns with your business needs.

Contact Us

At Savantly Analytics, we are dedicated to providing you with a powerful analytics and reporting solution tailored to the needs of franchise owners. Our commitment to continuous improvement, affordability, and responsive support ensures that you can make the most of our platform. If you have any questions or need assistance, please don't hesitate to contact our support team. Thank you for choosing Savantly Analytics for your franchise reporting needs!